QUALITY POLICY

MONDIAL EXPRESS is a company that specialises in arranging national and international transport and freight forwarding by land, sea and air.
MONDIAL EXPRESS considers maximum customer satisfaction as the objective of its working activity, attained in the following ways:
1. top speed in handling requests for information and rates from the customers that contact our offices;
2. specialisation, flexibility and interchangeablity among the staff that assist and advise on transport and then make the necessary arrangements, so that customers have the preliminary operational and handling information in the shortest possible time with the highest degree of precision and promptness;
3. a rigorous and constant process of selection of providers of services and transport in connection with the work done for the customer;
4. the continuous improvement in the efficacy of its Quality Management System.

The Head Office
Parma, 3 May 2004